Delivery policy

Gym Freaks Group S. C. Delivery Policy

GYM FREAKS is an online store operating in a dropshipping model. We do not run a stationary store or a personal pickup point. All orders are processed exclusively by mail.

1. Delivery area

We deliver to:

• the whole of Europe,

• selected countries outside Europe.

The list of available delivery countries is updated on an ongoing basis and visible when placing an order (in the basket / when choosing a delivery method).

2. The nature of our logistics (dropshipping)

• Products are shipped directly from external warehouses of manufacturers, distributors or logistics partners.

• We do not physically store all products at the company's headquarters.

• The company's headquarters address is not a warehouse or pickup point.

• There is no possibility of personal pickup of the order.

Such a solution allows to offer a wider assortment and faster shipment execution in many countries.

3. Execution and delivery time

The total order processing time includes:

1. order processing time (preparation, completion, sending of the parcel),

2. Delivery time depends on the carrier and country.

Approximate delivery times:

• Europe: usually 1-5 business days,

• selected countries outside Europe: usually 1-5 business days.

In special situations (e.g. holiday periods, increased courier company workload, random events) the delivery time may be extended. We always try to inform about any delays.

4. Delivery costs

The cost of delivery depends on:

• Weight

The exact amount of the delivery cost is displayed before the final order confirmation in the basket.

5. Methods and carriers

We cooperate with reputable courier companies and logistics operators.
Depending on the country and type of product, the following may be available:

• standard courier delivery

Available delivery options for a specific order are visible when placing the order.

6. Tracking the shipment

After sending the package:

• we send the customer a tracking number,

• we enable tracking of the shipment on the carrier's website or in the received link.

In case of problems with the link or tracking number, you can contact our Customer Service Office.

7. Problems with delivery

If:

• the shipment is delayed,

• the shipment did not arrive,

• the package is damaged,

• parts of the order are missing,

please contact us immediately at: store@gym-freaks.eu.
We will verify the situation with the carrier and propose a solution (reshipment, partial refund, full refund etc. - depending on the case).

In case of damage to the shipment we recommend:

• making a damage report with the courier (if possible),

• taking pictures from the outside and inside of the package,

• sending the documentation to us by email.

8. Change of delivery address

If a change of delivery address is necessary after placing the order:

• please contact us as soon as possible by email,

• the possibility of changing the address depends on the stage of order processing and the carrier's rules.

After dispatching the shipment, changing the address may be impossible or may involve additional conditions on the part of the courier company.

9. Contactless delivery

At the customer's request (if the carrier offers such a service) contactless delivery can be carried out.
Information about such a preference can be:

• entered in the comments to the order, or

• Directly pass on to the carrier using tracking tools (if available).

10. Returns and complaints

Return policies and withdrawal from the contract have been described in detail in Gym Freaks Group S. C Return Policy.

If the product has arrived:

• damaged,

• not in accordance with the order,

• incomplete,

the customer has the right to complain. In this case, please contact:

E-mail: store@gym-freaks.eu

11. Contact

For matters related to delivery, execution time, shipment status or delivery problems:

E-mail: store@gym-freaks.eu

The GYM FREAKS team is here to help at every stage of the order.