Delivery policy

GYM FREAKS Delivery Policy

Welcome to the GYM FREAKS online store! We make every effort to ensure that the delivery process is fast, secure, and convenient for our customers. Below are detailed information regarding our delivery policy.

1. Delivery Area

We offer delivery throughout Europe and to selected countries outside of Europe. The list of available countries is regularly updated and can be checked during order finalization.

2. Order Processing Time

The order processing time depends on:

  • Product availability in the warehouse.

  • Selected delivery method.

  • Recipient's location.

Approximate delivery times:

  • Europe: 3-7 business days.

  • Outside Europe: 7-14 business days.

In special cases, delivery time may be extended (e.g., due to holidays or logistical issues).

3. Delivery Costs

Delivery costs depend on:

  • Recipient's location.

  • Weight and size of the order.

  • Selected carrier.

Exact delivery costs are calculated during order placement and displayed before confirmation.

4. Carriers and Delivery Methods

We collaborate with reputable courier companies to ensure fast and secure delivery. We offer various delivery options, including:

  • Standard delivery.

  • Express delivery.

  • Delivery to a pickup point.

The availability of each option may vary depending on the location.

5. Tracking Shipment

After placing an order, you will receive a tracking number to monitor the status of your shipment in real-time.

6. Delivery Issues

If any delivery issues arise, such as delays, package damage, or inability to receive the shipment, please contact our Customer Service Office. Our team will help resolve the issue as quickly as possible.

7. Change of Delivery Address

If there is a need to change the delivery address after placing an order, please promptly contact our team. Changing the address may affect the order processing time.

8. Contactless Delivery

Upon request, we offer contactless delivery. Please select this option during order placement or inform customer service about it.

9. Returns and Complaints Policy

If the shipment is damaged or contains incorrect products, the customer has the right to make a complaint. Detailed information regarding the rules for returns and complaints can be found in our Returns and Complaints Policy.

10. Contact

For any questions regarding delivery, please contact:

Thank you for your trust and we wish you successful shopping!

GYM FREAKS Team